Neighborly Native App

The Challenge

The Neighborly app was already present in the marketplace, but its initial release fell short in terms of functionality for both users and franchise owners. Recognizing the need for improvement, a new release was planned to significantly enhance its capabilities.

This new version aimed to introduce several key features that would greatly improve user experience and operational efficiency. The updates included better visibility and detailed descriptions of the 20 (and growing) service brands under the Neighborly umbrella, personalized special offers for customers based on their zip codes, a seamless appointment booking process, and real-time status updates for scheduled appointments.

I collaborated closely with a talented team of designers, project managers, and developers to ensure that every stage of the design process was executed with precision. My role involved not only crafting a user-centric design but also facilitating a smooth handoff to the development team. This ensured that the final product was impactful, delivered on time, and adhered to budget constraints.

The result was a significantly improved app that not only met but exceeded user expectations, providing a more robust and engaging platform for both customers and franchise owners. This release positioned the Neighborly app as a more competitive and valuable tool in the marketplace, driving greater customer satisfaction and franchise success.